Imperian has hundreds of help files to help you learn more about the game and how to play.
The method by which one obtains customer service in Imperian is via the ISSUE command. By using this command, you report that you have an "issue" that needs attending to. This should not be used for bugs or ideas (those should be filed using the BUG or IDEA command). The syntax to use the issue command is: ISSUE <person> <a description of your issue>. -or- ISSUE ME <a description of your issue>. Note that an issue is always regarding someone, be it someone who is causing your problem or a problem regarding only you. Once your issue is filed, a message is sent to the other involved party (if there is one) requesting a response from him or her. The administration will then see about solving your problem as promptly as possible. This may take a few days, as it requires the administration to look into the problem. We ask for your patience, and we will do what we can to get to it as soon as possible. NOTE: The issue command can be used to submit bug reports, but this should be used only for the most exceptional of circumstances - such as bugs that are game breaking or exploitable in some manner. Any other bug should be handled via the BUG command. If you have an issue filed regarding you (by someone else), you will want to reply and give your explanation of the issue. You may do so by typing: REPLYISSUE <issue#> <your explanation> Note that when replying to an issue, you are talking to the administrators, not to the person who filed the issue originally. Please do not file spurious issues, such as "I was killed by Bob." You must include details in your issue. Someone (generally an Administrator) will deal with your issue as soon as He or She has time. You may type ISSUES to see a list of issues you have filed that have not been dealt with yet. A summary of the issue related commands: ISSUE <person> <text> ISSUE ME <text> File an issue either regarding another player or yourself. REPLYISSUE <issue#> <text> File a response to an issue that was filed regarding you. ISSUES List the pending issues that either you have filed or that have been filed regarding you. SHOWISSUE <issue#> Show the full text of the issue including any response. *** Also see HELP USINGISSUES ***