Check out our other game worlds.

Contacting Support

Do you need personal assistance?

Need Help?

Need help? Have a question? Completely Lost?

There are a variety of way to contact the game administration on each of our games. You can use the form here, email us directly, request help on game forums, and even use in game commands.

Read more about those options below.

If you have questions or problems with credits or Iron Elite memberships, please see http://www.ironrealms.com/payment-faq or email sales@imperian.com.

If all else fails, you may contact Iron Realms Entertainment by mail at:

Iron Realms Entertainment
145 Corte Madera Town Center #451
Corte Madera, CA 94925
USA

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Ask Other Players

Game Forums

Our players love to help people.

If you've already created a character, just click over to one of our game forums, login with your character information, and ask a question.

Typically you will get a response fairly quickly.

You can also search the forums. If you have a question about something, it has probably already been asked before.

In either case, do not hesitate to ask for help.

Contact Support

Email US

You can also contact the support staff of each of our games directly. Use your email client to send a message to the address of the game you play. You can also use the form on this page.

  • Imperian: support@imperian.com

When you email us we will typically respond within 24 hours.

If you are experiencing an emergency you may want to ask for help using the in-game ISSUE command.

You can learn more about issues here.

Game Commands

Other Options

You can also use two handy in game command to ask questions. 

First, you can use the NEWBIE channel to ask a question you may have. For example, you could type in the command - newbie How do I kill goblins in this game?

One of our players or admin in the game should be able to help you with this almost instantly.

Another option is to use the ISSUE command. This will submit a report to the administration and they will help you as soon as possible. Generally this is used more for emergencies if you cannot get help via other means. For example: ISSUE ME I am stuck and unable to move at all.

Type in HELP ISSUES for more information.